Delete Your Account

Delete your account from the app

1. Open the TAP app and sign in.
2. Go to the Profile tab.
3. Tap Profile Details.
4. Tap Delete Account.
5. Select a reason for leaving (you may add more detail).
6. Tap Delete Account again to confirm. This action cannot be undone.

Can't sign in?

If you are unable to access your account, email support@theapartmentplug.com from the email address associated with your account and request account deletion. We will process your request and confirm by email.

What data is deleted

When your account is deleted, the following personal data is permanently removed:

• Your name, email address, and phone number
• Your profile photo
• Your tenant and agent profiles, including saved search preferences, preferred locations, and amenities
• Your saved/favorited listings
• Your notification settings and registered devices
• Your sign-in credentials and authentication records

What data is retained

Some records are kept in anonymized form because they are shared with other users or are needed for legal, security, and fraud-prevention purposes. These records no longer identify you:

• Apartment listings you posted are archived rather than deleted, so people who previously interacted with them keep an accurate history.
• Messages in conversations are anonymized so the other participant retains their own conversation history.
• Tour bookings are kept as cancelled records; any upcoming tours are automatically cancelled.

Anonymized records are retained for as long as needed for the purposes above. Backups containing residual data are purged on a rolling basis, typically within 30 days.