Terms & Conditions

1. Acceptance of Terms

By creating an account, accessing, or using the TAP mobile application ("TAP" or the "App"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, do not use the App.

2. Eligibility

To use TAP, you must:

• be at least 18 years old
• create an account using accurate, truthful information
• use the App only for lawful rental discovery or listing purposes

TAP may verify identities and information but is not obligated to.

3. Accounts

You are responsible for safeguarding your login credentials. TAP may suspend or terminate accounts for:

• fraud
• impersonation
• posting scams or inaccurate listings
• violating these Terms

4. What TAP Does

TAP is a video-first rental marketplace that allows users to:

• discover rental properties through short-form video
• browse, search, and book tours
• view property information and media
• apply to listings using third-party providers
• communicate with leasing professionals

5. Features & Paid Services

Free Features

• Browsing listings
• Searching
• Booking tours

6. User-Generated Content (UGC)

Allowed Content

Users may upload:

• videos and photos of rental properties
• accurate listing information
• profile information (name, picture, preferences, etc.)

Prohibited Content

You may not upload:

• fake listings
• inaccurate or misleading representations
• stolen or copyrighted media
• illegal content
• discriminatory, harassing, or harmful content

Content Rights

By uploading content, you grant TAP a non-exclusive, worldwide, royalty-free license to:

• host
• display
• distribute
• reproduce
• modify
• promote your listings and media on and through the platform.

TAP reserves the right to remove any content that violates these Terms or poses a risk to users.

6A. Copyright Infringement & DMCA Policy

TAP respects the intellectual property rights of others and expects users to do the same. Users may only upload content (including videos, photos, audio, and text) that they own or have the legal right, license, or permission to use.

If you believe that content available on the App infringes your copyright, you may submit a notice of alleged infringement in accordance with the Digital Millennium Copyright Act ("DMCA") by contacting us at support@theapartmentplug.com.

Upon receipt of a valid DMCA notice, TAP may remove or disable access to the allegedly infringing content and may notify the user who uploaded the content. TAP reserves the right to remove content without prior notice where appropriate.

Nothing in these Terms requires TAP to proactively monitor user content for infringement.

6B. Repeat Infringer Policy

In accordance with the Digital Millennium Copyright Act (DMCA), TAP has adopted a policy of terminating, in appropriate circumstances, users who are deemed to be repeat infringers.

A repeat infringer is a user who has been subject to multiple copyright infringement complaints, takedown notices, or violations involving unauthorized or infringing content.

TAP may maintain internal records of infringement notices and may take enforcement action after repeated violations. Such action may include warnings, removal of content, suspension, or permanent termination of a user's account.

While enforcement actions may follow a graduated process, TAP reserves the right to terminate accounts immediately or after repeated violations, at its sole discretion.

7. Listing Rules

Property managers, landlords, and agents agree that:

• all listings must be real, available units
• pricing and details must be accurate
• media must represent the actual unit
• scams, bait-and-switch, or fake availability are prohibited
• professional licenses (e.g., DRE numbers) must be accurate if provided

TAP may suspend accounts or remove listings that violate these rules.

8. Third-Party Services

Certain features (including rental applications, tenant screening, or background checks) are processed by third-party partners such as TransUnion. TAP is not responsible for:

• the content or accuracy of third-party results
• decisions made by landlords or property managers
• issues arising from third-party systems

Use of third-party services is governed by their respective terms and policies.

8A. SMS Messaging & Communication

SMS notifications are optional. You opt in by adding your mobile phone number to your TAP profile and enabling "SMS Notifications" in your in-app notification settings. By opting in, you expressly consent to receive recurring informational text messages from TAP related to your account activity, including:

• Tour booking confirmations
• Tour rescheduled and cancellation notifications
• New message alerts from leasing agents or renters

TAP does not use SMS for account login, identity verification, one-time passcodes (OTP), or marketing and promotional messages.

MESSAGE FREQUENCY: Varies based on your activity.

MESSAGE & DATA RATES: Standard messaging and data rates may apply.

OPT-OUT: Reply STOP to any message to unsubscribe. You may also disable SMS Notifications at any time in your in-app settings. Opting out may prevent you from receiving tour updates and chat notifications.

HELP: Reply HELP for assistance or contact support@theapartmentplug.com.

TAP uses third-party service providers (including Twilio) to deliver SMS messages. These providers are contractually required to protect your information. Carriers are not liable for delayed or undelivered messages.

8B. Push Notifications

TAP may send push notifications to your device for:

• Tour reminders and updates
• New messages from leasing agents
• Application status updates
• Important service announcements

You can manage push notification preferences in your device settings or within the App. Disabling push notifications may affect your ability to receive timely updates about tours and messages.

9. Data Collection & Privacy

TAP collects the following data:

• Email
• Full name
• Profile photo
• Phone number
• Location
• Device data
• Renter preferences
• Agent information (including DRE number if provided)
• Listing data including address, media, price, amenities

Data is stored securely using third-party hosting and cloud services.

For full details, see our Privacy Policy.

10. Account & Data Deletion

Account Deletion

Users may delete their account at any time using the "Delete Account" feature inside the App. TAP will permanently delete personal data within 30 days, except where retention is required by law (such as payment records, fraud logs, or security history).

Listing Data Retention

If a listing is removed or an account is deleted:

• TAP will remove the listing from public view
• TAP may retain listing data (photos, videos, descriptions, pricing, communication history, and related metadata) for:
  • Fraud prevention
  • Dispute resolution
  • Internal record-keeping
  • Legal compliance

Listing data retained for these purposes will never be publicly displayed after removal.

11. Inaccurate Listings & Disputes

Users acknowledge that TAP:

• Does not verify listings unless explicitly stated
• Does not guarantee availability, accuracy, or completeness
• Is not responsible for landlord/tenant disputes
• Does not guarantee rental approvals or outcomes

All rental decisions are made solely by property owners, managers, or agents.

12. Prohibited Uses

Users may not:

• Post scams or fraudulent listings
• Impersonate another person or company
• Scrape or copy data from the App
• Upload malware
• Attempt to reverse engineer TAP
• Create multiple accounts to manipulate the platform

TAP may suspend or terminate violators.

13. Intellectual Property

TAP, its design, its name, logos, and all proprietary technology are owned by The Apartment Plug, Inc. Users may not copy, reproduce, or distribute the platform without permission.

14. Disclaimer of Warranties

TAP is provided "as is" and "as available." TAP makes no warranties regarding:

• Listing accuracy
• Availability of apartments
• Rental approval
• Uninterrupted service
• Third-party services

15. Limitation of Liability

To the maximum extent permitted by law, TAP is not liable for:

• Rental decisions made by third parties
• Inaccurate or fraudulent listings
• Lost data
• Property damages
• Disputes between users
• Indirect, incidental, or consequential damages

Your sole remedy is to stop using the App.

16. Indemnification

You agree to defend, indemnify, and hold harmless The Apartment Plug, Inc. from any claims arising from:

• Your use of TAP
• Your content
• Your listings
• Your violation of these Terms

17. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

18. Changes to Terms

TAP may update these Terms at any time. Changes become effective once posted in the App. Continued use of TAP means you accept the updated Terms.

19. Contact Information

For questions about these Terms:

support@theapartmentplug.com

900 Van Ness Ave, Suite #102
San Francisco, CA 94109